1. Stay Calm & Notify Stakeholders

Communicate with your team and update customers via email, website, or social media. Reassure them the issue is being addressed.

2. Identify the Scope

Check whether all phones or just certain users are affected. Determine if it’s a hardware, software, or network issue.

3. Run Basic Troubleshooting

• Restart equipment: power cycle phones, routers, switches.
• Check device registration: re-sync unregistered phones.
• Switch endpoints: use desk phone or softphone app as needed.

4. Use Backup Communication Tools

Switch to mobile apps or web-based calling to maintain contact with clients and colleagues.

5. Check Your Internet Connection

VoIP systems rely on strong internet. Restart your modem/router and test an alternate connection like a hotspot.

6. Escalate to Linc Telecom

Contact support if the problem continues. Their team can troubleshoot remotely and provide next steps efficiently.

7. Prepare for Next Time

Review the incident, implement failover options, update guides, and ensure everyone knows alternate lines or softphone procedures.