Privacy Policy

Linc Group are committed to protecting your privacy and handling your personal information in a transparent and secure way. This privacy policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights in relation to your personal data.

If you have any questions about this privacy policy or how we use your data, please contact us using the details above.

The personal information we collect

We may collect and process the following types of personal information:

Your name
Your email address
Your phone number
Your postal address
Any information you send to us through contact forms, email, phone calls or other communications
Information about how you use our website, including technical and usage data
Marketing preferences and communication choices
Any other information you voluntarily provide to us

How we collect your information

We may collect your personal information when:

You contact us through our website, by email, by phone or by post
You complete a form on our website
You sign up to receive newsletters, updates or marketing communications
You purchase products or services from us
You interact with our website through cookies or similar technologies
You otherwise provide information directly to us

How we use your personal information

We may use your personal information to:

Respond to your enquiries and communicate with you
Provide products, services or information you request
Manage our relationship with you
Process payments and maintain records of transactions
Send service messages and administrative updates
Send marketing communications where permitted by law or where you have consented
Improve our website, services and user experience
Monitor website usage and help keep our website secure
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims

Our lawful bases for processing

Depending on the circumstances, we rely on one or more of the following lawful bases for processing your personal data:

Consent, where you have given clear permission for us to process your personal data for a specific purpose
Contract, where processing is necessary for a contract with you or to take steps at your request before entering into a contract
Legal obligation, where processing is necessary for us to comply with the law
Legitimate interests, where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests

Marketing

We may send you marketing communications if you have asked to receive them, if you have consented, or where we are otherwise permitted by law to do so. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Cookies and similar technologies

Our website may use cookies and similar technologies to help the website function, improve performance, understand how visitors use the site, and support content or services. Where required by law, we will ask for your consent before using non-essential cookies.

You can usually control cookies through your browser settings. You may also wish to provide a separate cookie policy or cookie banner if your website uses analytics, advertising cookies or other non-essential technologies.

Who we share your information with

We may share your personal information where necessary with:

Service providers who help us operate our website or deliver our services
Professional advisers such as lawyers, accountants or insurers
Payment processors, if relevant
Email, hosting, analytics or IT support providers
Regulators, authorities or law enforcement where required by law
Other third parties where you have asked us to do so or where disclosure is otherwise lawful

We require third parties processing personal information on our behalf to respect the security of your data and to act in accordance with the law.

International transfers

Some of our service providers may process personal information outside the UK. Where personal information is transferred outside the UK, we will take steps to make sure appropriate safeguards are in place as required by applicable data protection law.

How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting or regulatory requirements. Retention periods may vary depending on the type of information and the reason we hold it.

Data security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your data protection rights

Depending on the circumstances, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request erasure of your personal data
Request restriction of processing
Object to processing
Request transfer of your personal data to you or another organisation
Withdraw consent at any time where we rely on consent
Complain to the Information Commissioner’s Office (ICO)

How to complain

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office in the UK if you believe your data protection rights have been breached.

Third-party websites

Our website may contain links to other websites. This privacy policy only applies to our website. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

Children’s privacy

Our website is not intended for children unless specifically stated otherwise. We do not knowingly collect personal information from children without appropriate consent where required.

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page and the updated version will take effect when published.

Contact us

If you have any questions about this privacy policy or your personal information, please contact us.