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Comprehensive Unified Hosted Telephony

Work Seamlessly
Across Your Entire Team

Enable your team to collaborate from anywhere, on any device, and take full advantage of voice, video, messaging, file sharing, and other communication tools with our Hosted Telephony platform.

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Hosted Telephony for Modern Businesses

Enhance team communication with a flexible, cloud-based solution designed to meet your evolving business needs.

Cloud-based VoIP

Access your phone system from anywhere with crystal-clear calls, messaging, and collaborative tools built for modern business flexibility.

Streamlined Administration

Manage users, settings, and features effortlessly through an intuitive interface, keeping your telephony operations smooth and efficient.

Versatility & Scalability

Our solution adapts as your business grows, supporting small teams or expanding enterprises without interruptions.

Data Integration

Synchronize information across platforms for real-time insights, streamlined workflows, and smarter decision-making across your team.

CRM Integration

Plug-and-play integrations, APIs, and webhooks ensure your telephony solution works seamlessly within your SaaS ecosystem.

Increase Productivity

Advanced call routing, conferencing, and messaging features keep your team connected and efficient, letting them focus on core business goals.

Contact Centre

Boost customer service with intelligent call routing, analytics, and scalable tools to empower your agents to excel.

Enhanced Mobility

Stay connected on any device from any location, enabling calls, messaging, and video collaboration without disruption.

Our Hosted Telephony Solutions

We work with leading Hosted Telephony providers, including 8×8 and CallSwitch, to deliver the solution that best fits your business needs. If you have a preferred platform, let one of our experts know. Otherwise, we’ll analyse your requirements and customise the system for optimal performance.

CallSwitch One

A leading UCaaS platform offering a full suite of unified communications tools, enabling your team to work seamlessly from any location or device, from office staff to contact centre teams.

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8×8 Communications™

8×8 provides a secure, reliable cloud communications platform that integrates voice, video, chat, contact centre, and enterprise APIs—helping your business communicate effortlessly on a global scale.

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Your Questions, Answered

Hosted Telephony, often called cloud-based telephony, is a communication system where the call management hardware and software are maintained off-site in the cloud. This approach gives businesses access to advanced phone features without on-premises equipment, allowing flexible, scalable, and cost-effective communications that integrate seamlessly with other business tools.

Hosted Telephony runs over the internet using a provider’s cloud infrastructure. Calls are sent as data packets rather than traditional lines, with features like voice, voicemail, conferencing, and more managed through a web-based dashboard. It offers flexible, scalable communication without requiring on-site hardware.

Hosted Telephony provides flexibility, scalability, and cost efficiency. Teams can connect from anywhere, on any device, while leveraging features like call routing, voicemail, conferencing, and analytics. It grows with your business, simplifying communication and improving customer engagement.

Hosted Telephony relies on a stable internet connection, so poor connectivity may affect call quality. However, reliable internet solutions are widely available, ensuring consistent, high-quality communication for businesses.

Advanced Hosted Telephony Features

Discover the key capabilities of our Hosted Telephony solution, designed to provide versatile, efficient, and cost-effective business communication.

Hunt Groups

Route calls to multiple users simultaneously, sequentially, or using a round-robin system for flexible call handling.

Call Queues

Direct calls to key business numbers so they ring within a team or department efficiently.

Time Diaries

Set call routing based on business hours, with custom out-of-hours and holiday routing options.

IVR Menus

Let callers navigate to the right department using touch-tone selections, with custom or default voice prompts.

Call Forwarding

Redirect calls to other groups, extensions, or personal numbers to ensure no call is missed.

Call Screening

Block unwanted or unknown numbers so your lines remain available for genuine customer calls.

Dial-by Extension

Allow callers to reach individual users directly from your main business number using their extension.

Caller ID Routing

Automatically route important or frequent callers using custom rules and priority handling.

SIP Trunks

Integrate your on-site PBX with SIP trunks while retaining essential hosted features.

Text-to-Speech

Create voice prompts and greetings by typing text and selecting a preferred voice.

Wallboards & Reporting

Monitor live or scheduled statistics like wait times and call handling performance.

Call Recording

Record calls for training or dispute resolution, with up to 90 days of cloud storage.

Voicemail

Set up mailboxes with voicemail-to-email, PIN protection, and configurable alerts.

On-hold Playlists

Customize on-hold music, greetings, and messages to enhance caller experience.

Call Parking

Free up lines by parking calls, allowing other users to answer without holding.

Call Monitoring

Listen to ongoing calls, whisper instructions, or take control to support team members.

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Work Seamlessly Across Your Entire Team