This website uses cookies, to read our cookies policy in full please click here.

 

Medi-Cloud Telephony Platform

A Smarter Way to Connect your Patients and your Practice

MediCloud is a Welsh company, committed to delivering solutions specifically for Welsh GP practices. All tools, processes, and AI-enabled products are designed in alignment with NHS Wales guidelines, clinical governance, and local operational requirements. This ensures our platform is tailored to the unique needs of practices across Wales, supporting clinicians, staff, and patients effectively.

Book a Consultation

MediCloud – Smarter Access. More Clinical Time.

An AI-supported access and efficiency platform designed for Welsh GP surgeries.

MediCloud delivers faster patient access while easing reception pressure, reducing clinical admin workload, and supporting better clinician wellbeing.

MediCloud Voice

AI Voice Receptionist & Voice Triage
• Answers every call
• Routes demand intelligently
• Welsh/English bilingual
• Class 1 Medical Device

MediCloud Flow

Telephony & Clinical System Integration
• Context-aware call handling
• Automatic patient record linkage

MediCloud Triage

Online, Assisted & Voice Triage
• Right pathway, first time
• Inclusive access routes

MediCloud Scribe

AI Clinical Documentation
• Consultation transcription
• Structured clinical notes
• Reduced end-of-day admin

MediCloud Assist

AI Admin & Care Navigation Support
• Draft responses
• Summaries & duplication reduction

MediCloud Insight

Demand, Capacity & Admin Intelligence
• Visibility of pressure points
• Evidence for workforce planning

Ready to upgrade your practice telephony?
 

MediCloud's implementation begins with a comprehensive access consultation. This involves:

• Reviewing all current methods of patient access: phone, online, in-person, and assisted pathways
• Assessing how each method is currently managed and where bottlenecks or inefficiencies exist
• Mapping demand, patient behaviour, and staff workload across access channels

Following this initial review, MediCloud produces a full strategic write-up, which includes:

• Detailed analysis of current access processes
• Recommendations for improvement using MediCloud's suite of AI-supported tools
• Proposed phased implementation plan tailored to the practice
• Defined outcomes and measurable success metrics

This approach ensures that improvements are evidence-based, targeted, and aligned to the practice’s specific needs, and supports safe, scalable adoption of the full MediCloud platform.
 

Book a Consultation

 

 

Your Questions, Answered

Most practices go live within a few weeks — and we’ll handle everything.

Yes. We integrate directly, so your calls and messages link to the right records automatically.

Absolutely. Linc Group’s infrastructure is fully UK-based, compliant, and encrypted.

Our support team is here for you — with proactive check-ins and continuous optimisation.

MediCloud AI

MediCloud provides an AI-supported access and efficiency platform for primary care. The system integrates intelligent telephony, digital and voice triage, and clinical documentation support to reduce administrative burden and improve patient access during peak demand periods.

Clinical Governance & Safety
  • • AI is used to support, not replace, clinical decision-making
  • • All outputs are reviewed and approved by clinicians
  • • Human override is available at all stages
  • • Full audit trail maintained
  • • Full Clinical Safety Pack provided (incl. DPIA)
  • • Approved and authorised with Digital Health and Care Wales (DHCW)
  • • AI Voice Receptionist is a Class 1 Medical Device
Information Governance
  • • NHS Wales–aligned IG principles
  • • No data retained beyond configured policies
  • • Role-based access controls
  • • Consent-aware transcription
Equity of Access
  • • Voice-first access options
  • • Assisted digital pathways
  • • No requirement for smartphone or app use
Pricing Model
  • • Pay-as-you-use / outcomes-based model
  • • Practices pay only for measurable outcomes
  • • Payments aligned to immediate benefits
  • • Encourages adoption with value-linked cost

3 Phased Rollout Model

A structured approach to stabilise access, shape demand, and reclaim clinical time

1
Phase 1 – Access Stabilisation
(0–3 months)

Deploy:

  • • MediCloud Voice
  • • MediCloud Flow

Benefits:

  • • Immediate call answering
  • • Reduced peak-hour bottlenecks
  • • Quick staff confidence win
  • • Foundation for data insights
2
Phase 2 – Demand Shaping
(3–6 months)

Add:

  • • MediCloud Triage
  • • MediCloud Insight

Benefits:

  • • Reduced inappropriate appointments
  • • Evidence-based demand insights
  • • Supports service redesign initiatives
     
3
Phase 3 – Clinical Time Reclamation
(6–9 months)

Add:

  • • MediCloud Scribe
  • • MediCloud Assist

Benefits:

  • • Reduced documentation time
  • • Lower clinician burnout
  • • Improved patient–clinician interaction
  • • Demonstrable measurable outcomes

 

Terms & Conditions  |  Privacy Policy  |  Cookies Policy  |  Service Level Agreement (SLA)  |  Complaints Procedure